As far as service is concerned I can wholly agree that Core is lacking (even to us resellers) and I hope that can be fixed (along with better pricing).

Here’s a ^5 to better service and pricing for South Africa.

Allan
PC Direct

Pity really… I wonder if they’ll honor my 3yr international Apple Care plan locally.

Ray

Complaints about Core.

1. They never bothered to contact me to tell me the item was out of stock. I had to email them 3 times before any reply. After 2 weeks then I find out that they don’t have stock of my ordered item.
2. When Tebogo left voicemail he didn’t identify himself as phoning from Core/ZA Store. Why does he not reply by email? Is he illiterate?
3. If they are out of stock, why do they not supply information as to that fact on the website as well as info on the replacement models.
4. Why do they not have my cell number? It is on the order form I filled out.
5. Why are they not delivering to Epping as I instructed?
6. Why are they phoning my father at home and not speaking to me and without my consent delivering the order to our residential address? When Tebogo phoned my father, he did not identify himself, again!

There are 2 problems with Core and Apple in South Africa, Mac Lover. First is that many people are enormously irritated with Core for what they see as Price gouging.

Second is that, in spite of all of the attempts to contact Core, they haven’t responded, and they refuse to engage in dialogue with their customers. This is the bigger problem.

Yes, there might be excellent reasons why Core’s prices are so high – reasons that, when explained, would convince the South African Apple community that yes, Core is doing a wonderful job of importing Macs, and wow, it’s hard to do all of that corporation stuff.

However, Core’s deafening silence on this issue means that there is no “other side” which can be heard. Regardless of how good or bad a job a company is doing with their products, if they don’t talk to their customers, they’re doomed.

Core doesn’t talk to their customers. Until they do, it doesn’t matter what happens to problem number one, because they are unwilling to solve problem number two – dialogue.

If you can point to a single official press release, or a comment by Core on a blog post of ANYBODY which explains how they get to their prices, you’ll make my day.

If you had any business sense you would not attack a company because a staff member asked you for details. Details that he prob needed just incase your dumb ass lost your slip and had a prob in the future with warranty. These are measures that “core” put in place to make things easier for you in the future, should you have a defective product. So everyone that had negative comments should go F**K themselves!!!! If any of you can show me a “perfect company then we can chat, but for now rather shut up!

I think Core has been doing a fantastic job of it so far and yes there are prob slip ups here and there but the same applies in any company anywhere in the world.

Be realistic and not arrogant sons of bi*c*es.