Nedbank – ‘Make Nothing Happen’
A strange number has appeared on the screen of my phone, twice a day, every day this week. I left it – as I do most phone calls – because I was/am usually doing something at the time. And even if I’m doing nothing, that does qualify as doing something these days. My voicemail message notifies the caller that they must not leave a message, but should rather SMS me or email me.
The eighth call from the same number this week, came through just a few minutes ago (I’m currently high on adrenalin) and I answered it, perplexed as to why the caller was unable to follow through with basic instructions.
Turns out it was Nedbank.
Turns out Sipho, who handles FOREIGN EXCHANGE at Nedbank in Sea Point, is not allowed to have a bank email address.
HE HANDLES INTERNATIONAL FOREIGN EXCHANGE AND DEALS WITH CLIENTS IN THE BANK AND DOES NOT HAVE AN EMAIL ADDRESS.
I find that phenomenal.
A recent photograph taken at Nedbank in Sea Point
Sipho needed a document from me, so I gave him a website address, which details my physical address, as well as a handly map and parking instructions.
Guess what, THEY ARE NOT ALLOWED TO GO ON THE INTERNET.
AT ALL.
He informed me that they had an inTRAnet.
Wonderful.
That’s like saying you don’t play golf BUT you have thrashed Tiger Woods on the Nintendo Wii.
Someone in the bank handling foreign exchange and dealing with clients in the year 2011 – with no email address? It’s actually so embarrassing it’s verging on hilarity.
Please, Nedbank – get a grip…
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3 Comments
Warren
29 Jun 2011
Brilliant. And I bank with them. Welcome to the DARK ages, again. Oh, and to Sipho, you can get a free HOTMAIL or GMAIL account. No wait, scrap that. NO INTERNET.
The lights just went out.
FemgineerFatale
30 Jun 2011
This sounds familiar. I work for one of the big banks and they’ve ordered red tape to last until the year 3000.
Walter
12 Jul 2011
I’ve had a similar experience with ABSA a while ago (though not quite as severe as this) where they requested that I fax them a document. When asked if I can send the official PDF via e-mail the person that made this request also responded that he has no e-mail address and cannot use any other ABSA employee’s address either.
I ignored the request. With the next request, made by someone else, I was happily supplied with an e-mail address to send the PDF to and that was the end of that.
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