“Reply To All” Email Goes Terribly Wrong For Jozi Car Dealership
This is why you always double check if you have clicked “reply”, and not “reply to all”, when sending an email, especially when it concerns your annoyance about something. The email in question has to do with repairs being made to a car at a Johannesburg dealership, and, well, it’s rather self-explanatory. Click through to cringe.
Beside the fact that whoever sent the “reply to all” email being clearly displeased with the repair process, it wasn’t a good idea to even think of saying:
Hope fully she breaks down where there is no signal on her phone and it must be in the middle of the night. Then let her talk about safety. [sic]
This is why one should always proof read one’s emails before hitting the send button:
Click to embiggen
We didn’t receive any replies to our queries about the matter.
[Source: AkiAnastasiou]
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11 Comments
Moses
22 Nov 2011
Why are the names blanked out? Name and shame!
Bedlam
22 Nov 2011
You drive a French car, you get French attitude!
krantz
22 Nov 2011
Embiggen, a perfectly cromulent word.
krantz
22 Nov 2011
Embiggen, is a perfectly cromulent word
krantz
22 Nov 2011
Embiggen, is a perfectly cromulent word
Chen
22 Nov 2011
Embiggen, is a perfectly cromulent word
Chen
22 Nov 2011
His name is Robert Paulsen. #Fightclub
James Francis
23 Nov 2011
This lacks context. The email seems clearly annoyed by the customer, making me wonder what they did. It looks like they insisted on only certain repairs despite the mechanic’s warning to the contrary. It also looks like this is an ongoing problem and the writer of the email is at this point quite fed up.
Maybe his only mistake was to ‘reply all’. Perhaps in his shoes we’d write something even worse. Goodness knows I’ve wanted to…
bobby
23 Nov 2011
James makes some valid points, but the fact remains that Renault is gonna kak off for this mistake… #NotTheirGreatestAmbassador
Die Rooi Gevaar
24 Nov 2011
James, you may be right, but very likely you’re not. Dealerships are very well known for attempts to effect far more repairs than are necessary and these days you’ll be ripped off badly if you don’t question everything.
In fact, I suspect you may well be from the dealer. Anyway guys, I was considering buying a Clio what with all Renault’s warranties these days but this, along with knowledge of a friend who had to wait six months for spare keys after his Clio’s keys were stolen (both of them), kind of changed my mind. And no, no exaggeration – 6 months of being unable to drive his car because Renault can’t get him spare keys! If you want to drive a French car, best you don’t live in South Africa.
James Francis
24 Nov 2011
@die rooi gevaar: All I highlighted was that this affair appears one-sided and there is clearly more to the story. I would love to know what the customer complaints and demands were. As for your claim that “dealerships are very well known for attempts to effect far more repairs than are necessary”, well… shit… you just described most mechanics I have dealt with, dealership or independent. Most banks also rip us off and most doctors will order unnecessary procedures. Nothing like sweeping statements to help avoid the specifics.
Of course I am obviously some kind of undercover damage-control agent. That’s why I used my real name… and you didn’t. Pigeonholing with such ease must make you sleep so much better at night. I bet they are all out to get you too, right? Idiot.
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