I remember getting this email from SAA…

Seems legit, right?

Well, the airline made a little mistake with one of the fares, selling business class tickets from Joburg to Abu Dhabi for R858,72 and now they are being a bit iffy about it.

Unfortunately, us sharp South Africans are quick with a good sale, and these cheap as chips tickets were snapped up.

Now SAA has said it will not honour the tickets.

One Celo Buthelezi, who managed to buy a ticket, thinks she should get the ticket. It has been bought and paid for, after all.

The airline has said that it is “not obligated to provide services for compensation that is erroneously published and commercially unfeasible” and “as a result, because the fare you booked was invalid, we have cancelled your reservation and ticket”.

SAA is already burning through a R5 billion loan from the government, so surely this is something they should be using to positively advertise the airline, instead of making their name worse?

I’m no lawyer, so what do the T’s & C’s mean? Do they have a leg to stand on?

SAA customers have taken to Twitter to express their distress, with some threatening to lay complaints “against the state-owned airline with the public protector’s office”.

[Source: M&G]