In this day and age we have moved on from ‘the customer is always right’, but most business owners steer clear of becoming involved in public spats with those who frequent their establishment.
Not so for the folks at Woodstock Grill & Tap, where a Facebook post from a disgruntled customer didn’t elicit the kind of response we are used to.
No one likes getting a one-star review of course, something Julia handed down in THIS review:
According to Julia, the owner wasn’t all that helpful. So how did the establishment handle the negative review?
For those not familiar with Cockney rhyming slang, ‘porkie pies’ means lies. As you can imagine that didn’t sit well with Julia, and then hubby got involved too:
By now the wheels were really in motion, and the business fought back:
Over to Julia:
The exchange continues, and you can read the thread in full HERE, but one last screenshot for the road:
Suffice to say this one could probably have been handled better by the business. Fine, one more that shows maybe we’re headed towards an amicable resolution:
During the thread a few people made mention of the owner and some negative reviews on TripAdvisor – so we popped over to see what we could find:
There are a number of favourable reviews, which we should point out, like this one below:
Maybe we’re getting this one all wrong, because we weren’t there. Anyone out there want to shed some light on this – maybe you were there, know those involved, know the owners?
Drop us an email at firstname.lastname@example.org, we’re all ears.
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