[Image: Gork]
We received a message from a frustrated (more like livid) reader this week that echoed a complaint we’ve been hearing quite often lately: Why do internet service providers (ISPs) act like Sundays don’t exist?
The reader, whose fibre connection went down at 3 PM on a Sunday afternoon, discovered that getting through to a real human for help was an impossibly outrageous task. Phones went unanswered, chatbots looped in circles, and by the time Monday rolled around, so had 24 hours of lost work, school tasks, streaming, communication, and even home security systems.
“This isn’t just about missing out on Netflix shows, internet access is as essential as water and electricity in many homes. How do you run a business on Sundays with no internet? WTF?”
“Remote work, online learning, banking, and even security systems depend on a stable connection, but when that fails and there’s no one around to fix it or even take your call. It’s more than an inconvenience. It’s an utter failure of service.”
What stings even more is that some providers, like Cool Ideas, market themselves as premium fibre ISPs, yet when things go wrong on a Sunday, customers are left refreshing their inboxes instead of getting real-time support from an actual person.
“Cool Ideas? More like crap idea.”
And come Monday, you get slotted into a ‘service call’ that might roll around your place come Wednesday, leaving you with four days of no internet. Considering the client spends about R10k a month on internet services across their various businesses, it’s a crime.
Our reader also says they live in Constantia, which everyone knows is the neighbourhood with the worst signal in South Africa, so even if rocking 3G, they’re stuffed.
In a country where load-shedding, data costs, and infrastructure challenges already complicate life, the idea that customers must simply wait until Monday to be acknowledged is both outrageous and unacceptable.
“We’re not asking for miracles. The internet doesn’t take the weekend off, and unlike our service provider, some people actually work on Sundays.”
Update: Reader contacted us again this morning and said that as of Tuesday, which is now day three, still no Cool Ideas.
Sounds like this person needs to follow the 2ov vibe and rather trust the brands we use. Get in touch with RSAWeb. They have humans available from 8 AM – 8 PM – even on a Sunday.
