2oceans Vibe

Apparently Oyo restaurant at the V&A Waterfront are chasing cyclists away like “pests” and telling them that no more cyclists will be served.

I swear.

This is not the actual cyclist in question.
Merely another incredible example sent in by a reader

Check this out from hellopeter:

THE INCIDENT

I have frequented OYO Restaurant for the past 8 years!!! Occassionally I take my familiy to breakfast or lunch at this institution. I regulary have coffee and toast on a Saturday and Sunday morning, after a cycling training ride, with my friends ay OYO.

However, we will NOT use them ever again!!! We were chased away like the rinder pest this past week. We were told that no more cyclist will be served. The duty manager mentioned that we were turned away due to the hotel being fully booked.

The time we normally make use of the OYO restaurant is +- 7h30. At this time we normally see 3 or 4 guests. Furthermore, we sit outside! But wait until winter, then they will want us back.

OYO and their attitude toward local residents of Cape Town has been seriously damaged. They do not deserve to have the right to trade! They appear to be snobs and I am disgusted by their attitute.

I for one will tell all my friends and clients about my experience.

Date of Incedent – 3 January 2009
SUPPLIER’S RESPONSE
Time: 16:25:01
Mon 5 Jan 09

 

Hello Edward E

Thank you for taking the time communicating with us regarding your unpleasant experience on your recent visit to OYO restaurant at the V & A Waterfront.

Your valued comments and suggestions regarding cyclists not being allowed in the restaurant is noted and has been forwarded to the relevant principals for feedback.

Please be assured that service is of prime importance to us and that we are constantly striving to improve this in all aspects.

We appreciate your ongoing to support and apologise for any inconvenience caused. We hope that future visits to the Victoria & Alfred Waterfront proves to be more pleasant and memorable.

Yours sincerely,

Zulfa Nordien
Senior Co-Ordinator : Customer Services
Tel : (021) 408 7713
Email : znordien@waterfront.co.za

CUSTOMER’S FEEDBACK
Time: 20:59:05
Thu 8 Jan 09

Utterly disgusted: Even though Zulfa from the V&A Waterfront responded immediately, the OYO Restaurant has ignored me completely!!! As stated, they are not interested in my case. They are pathetic!!

[read here]

Shame. My heart bleeds.

[thanks melanie]

[thanks anton]