Over the past week, a few very frenzied e-toll users have been complaining about SANRAL sending them SMSs which claim that they owe them money.
Moody’s announced today that, following the revision of the country’s foreign currency desposit ceiling, it had downgraded South Africa’s five biggest banks. This comes only days after the ratings agency downgraded SA’s government bond rating.
Recent research confirms that the vast majority of South African internet users bank online, but that banks have been very slow to make use of digital channels to meet customers’ needs. A study by market research firm Columinate, which assessed consumer internet banking behaviour and satisfaction levels, suggests there is plenty of room for improvement for banks trying to connect digitally with their customers.
A month ago the battle between FNB and Standard Bank was just heating up. Following Standard Bank’s complaints about FNB’s “misleading” advertising in February, the banks remain at loggerheads. In recent days FNB has lodged a complaint with the Advertising Standards Authority (ASA) about its competitor, which it says is now attempting “to sell nonexistent products”.
We’ve told you a lot about the shenanigans of SA’s Big Four banks recently. Yesterday a Twitter storm erupted around Standard Bank and FNB, with the former accusing FNB of misleading advertising. The irony? The mud-slinging quite quickly turned in the direction of Standard Bank, with Tweeters taking FNB’s side. Here’s a snapshot of what happened.