According to the Telegraph, tournament directors were forced to defend the speed of their reaction to her cries:
…her opponent Sorana Cirstea questioned the wait before she was taken to hospital in an emergency ambulance with a serious knee injury…
“I turned around and told them to bring a stretcher or something because I think everyone froze,” said Cirstea. “No one was having any reaction. [It] was heartbreaking because she went into shock. I think for a long time it was me, her husband and my physio.
“It felt forever. She kept saying, ‘Sorana help me’. I said, ‘I’m here, you are strong, you can do this’. I felt useless. I think she was too long on the stretcher. There are sports where you see something’s happening; straight away the help. It took a while so, of course, you wonder what would happen if it was a heart issue. But I think someone has to take the video and actually time and see how long it took.”
The All England Club later issued a statement in which they explained that the first treatment for Mattek-Sands from an ambulance technician had arrived within a minute of the incident and that the 32-year-old was then administered pain relief while she lay on the court.
The stretcher was waiting to escort Mattek-Sands off court just as soon as she was stabilised and had received the on-court medication.
Putting all that aside, it’s always sad to see a professional sportsperson writhing around in agony.
Unless it’s a footballer, because they’ll be back on their feet and right as rain within a minute.