2oceansvibe News | South African and international news

Sponsored by RSAWeb rss
2ov Radio
  • Home
  • About
    • Terms and Conditions
    • Seth Rotherham
  • Lifestyle & Hospitality
  • Café du Cap
  • Cabine du Cap
  • Media Packs / Advertising
  • Contact
    • Contact
    • Anonymous Tips
    • Twitter
    • Facebook
Seth Rotherham
  • What To Do If Your Online Order Arrives Late (Or Not At All)

    17 Mar 2021 by Jasmine Stone in Business, Lifestyle, Partners, Postbox Courier, South Africa
    Related Posts
    • Revolutionary SA Payment Option Lands Another Big Fish
    • Not Pretty - What The Average SA Credit Card User Owes
    • How Long It Takes For Amazon To Deliver To SA
    • Zero-Interest Shopping Loans Spell Trouble For Lay-Bys
    • Takealot Now Stocks Your Favourite Mocktails

    [imagesource: Alamy]

    The hardest part of online shopping should be that stage between when your basket is full, and actually following through with the purchase.

    It’s all fun and games until you have to enter your card details, and then it becomes very real.

    From there on out, it’s a waiting game, with some of South Africa’s largest online retailers often delivering within a matter of days.

    But then you wait a little longer, and longer still, until you realise that package ain’t ever rocking up at your door. What happens next?

    According to Law for All, there are protections in place to ensure that consumers aren’t given the runaround:

    The Consumer Protection Act, 68 of 2008 (CPA), is not the only law that protects consumers but lays a solid foundation by promoting a fair, accessible and sustainable marketplace for products and services.

    The CPA entitles consumers to the delivery of goods and performance of services as agreed and in an acceptable manner, also when shopping online. This means that late deliveries in South Africa are unacceptable. Suppliers must deliver goods on the agreed date, time and place.

    If the specifics haven’t been agreed, the supplier must provide the products within a reasonable time.

    The law states that the supplier must communicate delays to the consumer, and if the delivery is late, the consumer may cancel the transaction without incurring any penalty.

    Along with the refund, the consumer also has the right to claim interest, as well as costs incurred due to the supplier’s failure to meet the terms and conditions of the purchase agreement.

    Hang on, what exactly are the terms of the agreement? Here’s Polity:

    Online retailers must provide online shoppers with essential information on its website, including its full names, physical address, adequate description of the goods or services being sold, the price payable and the terms of the agreement of sale.

    Should the online retailer not do so, you have the right in terms of section 43 of ECTA [Electronic Communications Act] to cancel the online purchase agreement within 14 days.

    All of this should come with the caveat that COVID-19 has placed a great deal of stress on local suppliers, many of whom are operating with reduced staff in line with various safety precautions.

    Because of this, and because now really is the time to buy local, you may consider being a tad more patient.

    Bear in mind the above applies only to orders made from South African retailers, and getting a refund from purchases made overseas is an entirely different prospect.

    Rather than navigate that labyrinth, we suggest enlisting the help of a service like Postbox Courier, which ensures that the goods arrive at your door within a timeous manner.

    You can even order products that don’t ship to South Africa, using an overseas address, with the added bonus of bypassing customs.

    Go on, save yourself from typing those emails to retailers you never hear from again.

    Back to purchases from local retailers, and if you do wish to enforce your rights after a dispute, consider the following action, says Law For All:

    • an ombudsman with jurisdiction;
    • an alternative dispute resolution agent;
    • the National Consumer commission
    • the National Consumer Tribunal;
    • a Consumer Court, Small Claims Court, or another court of law with jurisdiction.

    You can find a list of the various ombudsman schemes in South Africa here.

    I hope for your sake it doesn’t come to that, but there are options other than having a good moan on social media.

    [sources:lawforall&polity]

    • ← Irish News Report On Rare Walrus Sighting Is An Instant Classic [Video]
    • For R75 Million You Can Live In Luxury On Your Own Cape ‘Nature Reserve’ [Video] →
    • Tweet
    • Tags:
    • consumer rights
    • online shopping
    • order online
    • postbox courier
    • shopping online

    Latest News

    • Over 60s Can Start Registering For The COVID-19 Vaccine Today

      [imagesource: Reuters / Mike Hutchings] From 4PM today (April 16), online registrations...

    • SA Pre-Owned Vehicle Company Continues To Make Waves

      [imagesource: Facebook / getWorth] Since launching back in 2017, pre-owned vehicle comp...

    • Iconic 100-Year-Old Pad On Camps Bay’s ‘Balie Bay’ For Sale At R28m

      [imagesource: Property24] Before you get too carried away, the property on the market f...

    • Spurs’ New Sponsor Had A Very Bad First Day On The Job [Images]

      [imagesource: Reuters] According to some reports, Harry Kane will ask to leave Tottenha...

    • The Guardian Gave This Film A Very Rare Five Stars – ‘Promising Young Woman’ With Carey Mulligan [Trailer]

      [imagesource: Merie Weismiller Wallace / Focus Features] Promising Young Woman is one o...


    • 2oceansvibe Partners

    • CONTACT US
    • GOT A HOT STORY?
    • 2oceansvibe Radio
    • 2oceansvibe Media
    • Media Pack
    • Seth Rotherham
    • Café du Cap
    • Cabine du Cap
    • Cape Town City Accommodation
    • Terms & Conditions
    • Business
    • Media
    • Entertainment
    • Tech/Sci
    • World
    • Travel
    • Lifestyle
    • Sport
    • Politics
  • Follow

    2oceansvibe.com is part of the 2oceansVibe Media Group

    DMMA Logo